Anyone knows when they will ship my bew steam deck if they received mine 9th. So got my steam deck a few weeks ago. Bought a deck from Ebay about 6 months ago, worked fine until it ran into SOC throttling issues. [deleted]Very impressed with Steams RMA so far. Unit arrived at warehouse (Netherlands) on April 4th. You also need to reset the OS. how long have you waited to get your RMA? I. RMA process with eBay SD. Submitted a ticket last Sunday to Steam. I've had to RMA my Steam Deck due to a non-functional L3 button. “I have checked in our system and it looks like a refund RMA was set up for your device instead of a repair RMA by accident. how long have you waited to get your RMA? I. 3. You may have to briefly plug the charger in to get it to. ) Re-insert or tighten the screws holding the motherboard. Step One: Remove The Back Cover Of The Steam Deck. This afternoon I carefully packed the Stream Deck in the original packaging and sent it back. Easily the best purchase I ever made. I packaged up my Steam Deck and got it to UPS that same day (August 2nd). So i received my deck last week (the 64GB) Version and as you can imagine, 64GB is too small for any AAA title. Steam Deck microSD cards use ext4 with casefolding - Steam Deck formats SD cards to the proper format. how long have you waited to get your RMA? I. This video was sent to Valve, and confirmed to be within the expected parameters of Steam Deck. blackbalt89 • 1 yr. Valve's support page recommends holding the. Useful resources: Servor's Enhanced FAQ | Servor's Enhanced FAQ Thread (with more answers in the comments!) | Our Wiki Guides Page. Update 11/28 - Here’s the response from Valve… unbelievable. Enter bios on power on (power + Vol+) with power supplier disconnected. My close acquaintence, Matthew Anderson ( ChimeraOS contributor, based in the US), made good use out of them when the fan in his Deck was making loud grinding sounds. There were a couple of layout regressions that were fixed for EULA dialogs and the quick access menu, the UI of the gyro calibration readings was fixed, and the device will no longer be randomly recognized as a. Two hours later I got my response and was given a shipping label. But even for my 1 RMA, 1000 other people who reserved the same day as me got one that was fine. However, wife's Steam Deck refuses to boot. unfortunately, the left bumper doesn’t click or register when pressed from the side, and a part of the left trackpad has weak response compared to the right trackpad. - GLS delivered my Deck in less than 24 hours after receiving it. So I had to contact Steam and set up an RMA. Tech Support. you can later try to fix or help improve the. I got an email from a United Radio, Inc. I still have no update and waiting for a new unit to be shipped to me. Member. Eaten By A Dream Dec 12, 2022 @ 11:29pm. This is the number of hours on full-fat gaming. You should see the Steam Deck power off, and the power LED will blink three times to confirm battery storage mode. Also, every time you open the Steam Deck, you degrade it. Great service! Since everything was closed, I took it in on Monday and got it shipped off. Jacob99200 • 1 yr. They were difficult months indeed. . With large electronic purchases (which the Deck falls into), it seems the norm is around 3-4 weeks for RMA. If your device is out of warranty, the company will offer to fix it up. I talked to steam support about 2 weeks ago on Sunday the 12th and was able to have them get me the info to send in my Steam Deck that same day. put it into battery storage mode, then wake with charger like then it arrived. In Power you got Auto boot on AC attach. That is completely unacceptable as far as I'm concerned. my Steam Deck stopped charging after connecting it to an USB Hub. I left a couple notes inside asking for it back rather than a substitution. Select your issue to review troubleshooting information and contact Steam Support if necessary. If you don't get the answer you are looking for, check our r/DeckSupport - our dedicated support sub!. Wi-Fi 6E. ETA is March 9th! Edit 2: Left origin facility March 7th! Edit 3: As of 5:32 AM, March 9th, Steam Deck is out for delivery! Final Edit: 11:04 AM on March 9th, the Steam Deck arrived. Re image, shipment mode, editing power options in Desktop. Need to. ) remove or loosen all screw holding the motherboard to the chassis. Warehouse appears to have misplaced or mishandled it. Right now me and Valve we are desperate trying to get the Steam Deck back from them. Apr 22, 2002. Thanks all. If your issue is under warranty, Valve will continue fixing free of charge. Seems like you either have to accept it or return it. r/SteamDeck. I had to foot the shipping costs back to the US and use a freight forwarder to get. Steam initiated an RMA. ago. 23: steam support sent me RMA sticker for DHL 24: I sent steam deck. 9,031. They responded within hours when I started the ticket. Go down and select Devices. Discussion. Either way, don't be surprised if a few days go by. Using the D-Pad and A to select, navigate to "Setup Utility". This was already concerning as I did not want my new one repaired, rather it should be a new one. My fan RPM is above 4000 so my fan isn't dead either. The Steam Deck's most prominent issue for reparability is the battery, which other reviews noted can drain in less than 90 minutes when playing the most demanding games. We are happy to announce today that our new Steam Deck repair centers are now open. Update: Steam sent me another one, and it arrived today (Sunday. It arrived at their warehouse Thursday (May 5), and I received a shipment notification for my replacement on May 13. No company ever asked me to provide full contact details to initiate an RMA process before. Deck started to load every scene at ultra low fps. Wir erstatten in einem Zeitraum von maximal 14 Tagen nach Erhalt der Hardware alle erhaltenen Zahlungen für von Ihnen gekaufte Artikel sowie die Lieferkosten für die günstigste von uns angebotene Versandmethode zurück. You may be required to pay additional shipping costs. bring that box to ups and they wlll create the shipping label and place it on the box. 2. If your device is out of warranty, the company will offer to fix it up. Surprisingly Valve let me RMA it from AUS. kiwii4k • 1 day ago. It’s the 8th day (counting that friday/monday were bank holidays) and even tho i asked for a tracking number or some update. Hi there, You can adjust your haptics calibration from Steam > Settings > Controller > Calibration & Advanced Settings. Video here. my Steam Deck stopped charging after connecting it to an USB Hub. I received this device from one of my clients for the repair with the intermittent L1 button, and successfully repaired it by replacing the tactile switch. I’m documenting this in case you’re curious how long it takes to. Steam initiated an RMA. Every time you take apart that silver sticker, it gets worse. List of troubleshooting. Yes you can, warranty is with device not accounts or users. Apr 8 (AM): Steam Deck Posted. I miss it already! My issues started when playing some more demanding games, when the steam deck hit 90 degrees it would throttle down and get stuck there for ages. • 2 yr. © 2023 Valve Corporation. I contacted Steam support to ask for an estimate delivery time and they said from the time they receive the unit, 5-8 business days to deliver. Use Steam RMA, they are great to Deal with, very friendly and easy to work with. . Originally posted by Corey: Originally posted by thoughtsofspeaking: How long is the general. They opted to repair the last time. Expensive_Average305. My original round 1 Steam Deck had to be RMA’d because of an issue with games freezing. The QC process is likely tuned to get more units out asap and fill orders asap right now and that's fine. #15. Let your Steam Deck sit overnight until it has shut down on its own. iFixIt can get me parts overnight, and the repairs are less than an hour. the RMA process is very slow, my deck arrived at Valve’s warehouse. 1. At the time I got the deck, I assumed it was a steam in the material and ignored it. 21: I received broken steam deck and contacted steam support. Everything else seems fine although my first gaming experience was Doom 2016 and I got 16 fps on average. Use Steam RMA, they are great to Deal with, very friendly and easy to work with. I was looking into the same. 188 comments. I packaged up my Steam Deck and got it to UPS that same day (August 2nd). And now that I've sent it out, they told me it would take 3-5 days to process. put it into battery storage mode, then wake with charger like then it arrived. how long have you waited to get your RMA? I. Pretty sure its in the BIOS, but you need to be able to press the power at least once :D. TheBlack_Swordsman. They just need to transfer the warranty to you if they registered it. The first one had mushy triggers and an enormous stick drift on the right stick. 05. Restart the Steam Deck. So I ship my Deck back to Carol Stream, IL that Monday and tracking shows they received it on March 29. I read many threads about people reviewing their unit, and I think something is wrong about mine. On the left sidebar, you can see many different folders and places. Not necessarily, no. I still have no update and waiting for a new unit to be shipped to me. STEAM DECK RMA nightmare due to dying battery. Received my replacement on 3/29 or 3/30, I forget. So basically, every time you open the Deck, it loses. Navigate to the Power menu. If while the issue is happening you plug the official charger (or any charger), it'll get permanently stuck on that speed, requiring the battery storage fix. Now they request very personal information like full phone number and address. ) Re-insert or tighten the screws holding the motherboard. invision2212 Oct 15, 2022 @ 3:52pm. They probably have a lot to handle and are still shipping orders at the same time, I expect some processing delay but I can feel the impatience 😬😊. This normally takes an additional 1-2 business days, but clearance through customs can sometimes take longer. how long have you waited to get your RMA? I am based in Germany. I'm considering order one with US Steam account and forward it to me in Hong Kong, it might takes about 2 weeks, much earlier than Komodo, even a little bit cheaper, just worrying about potential RMA, if RMA is needed, the costs is pretty high, also costs me maybe a month or more. my Steam Deck stopped charging after connecting it to an USB Hub. Its companion button, on the bottom right, works normally no matter what. April 26 (AM): Parcelforce Dispatch Notification. Unit arrived at warehouse (Netherlands) on April 4th. ago. That is completely unacceptable as far as I'm concerned. I can plug it into an external monitor and get a display on that monitor, with this I tried to reimage, format, change battery settings (screen brightness, turning of dimming feature etc) but. Choose Battery storage mode, and confirm. Be sure to communicate with the team via the support page. Steam Deck support i. EU 512GB 18. Steam initiated an RMA. I see many people having trouble with Wifi randomly shutting off oot of the box. me/bodackSubscribe to The Almighty D, Darigon! Oh, and like the video! Twitch - posted by Wolf Knight: the warrenty can only be used by the account that bought the deck. No rma. Probably depends on your region and the amount of other RMAs though. I had a similar problem on my first 512GB Steam Deck that required it to be RMA'd for a 2nd time. bring your phone with the email in case they need to scan the barcode from the email. - Get an email saying Steam Deck's ready to ship on June 1st. Use Steam RMA, they are great to Deal with, very friendly and easy to work with. From what I've seen, a number of people have had to wait about a week to two weeks before getting the replacement Steam Deck. sachitgul • 8 mo. Donations are appreciated, but not necessary:paypal. 2. subscribers . Sign in to your Steam account to review purchases, account status, and get personalized help. Randomly, deck will throttle to 200/400 and recover in 10-20 sec. Hi everyone, I'm currently looking at my third steam deck RMA. Log in to your Steam account to get help with your Steam games, contact Steam Support, request refunds, and more. There are set decks specifically aside for RMA's and you can bet they know not every RMA request is 100% truthful or 100% within warranty but they would rather assist everyone than pick and choose. When I went to lower the price eBay told me to list it at $940 because that was the average going price. The first RMA was for an extreme right thumbstick deflection, basically pegged out in the full up position when it was actually centered. Go down and select Devices. Steam initiated an RMA. Got my Steam Deck back from a second RMA in December. It is supposed to be getting in today. This was the answer: Thanks for providing the requested information. When I tap the power button, I hear a subtle audible beep, fans spin up, and can feel the haptics in the touch pads, but no display. Just worried I might have to RMA after waiting all this time. As far as the deck is concerned - My 512GB SKU has got a whiny fan, crunchy left thumbstick, wobbly left touchpad. The only exception is RB takes a screenshot. I can’t say for sure but in general with RMA’s I would count on at LEAST a week and a half and that’s if everything goes smoothly. Replaced the screen. UK RMA Experience. It does seem like they'll be repairing rather than. 50Whr battery; 3-12 hrs of gameplay (content. I dropped off my package Tuesday, November 7th at 12pm. Perhaps it's not refurbished 😅. Took about 2 weeks after I sent back my deck to get a new one. Unit arrived at warehouse (Netherlands) on April 4th. So I sent my steam deck to be fixed this Tuesday and I was wondering how long it normally takes to get it sent back Related Topics Steam Deck Steam Gaming comment sorted by Best Top New Controversial Q&A Add a Comment. Valve was really quick and after 3h I had my DHL shipping label for return. But overall the variance is very minimal. I recently received a steam deck but have had to return it due to it constantly rebooting due to the battery cutting off mid gameplay even though the steam deck has a full charge and can then be only woken back up by attaching the power cable. Way too many herp derp rma posts and people posting issue with programs I have installed and simply ran. 30: New steam deck is sent to me (too bad they use GLS again). 1st one had a stuck pixel, second one the battery died, and the third had a stuck pixel. Not a major issue but one that annoyed because of the price spent on the deck. What’s worse is under certain conditions, if your power goes out in that state, it stays capped at 400MHz forever, even after a factory reset and a clean disk install. Go to setup utility. my Replacement Deck has arrived. I've been dealing with a stuck pixels and blue "slashes" that appears on the screen depending on the colors. (Left-to Top, Right-to Right/Top - see Picture ). Screen spots w/ 512GB model - Not what I thought (my RMA experience) Before getting my SD, I had read all the stories about spots on the screen. This video was sent to Valve, and confirmed to be within the expected parameters of Steam Deck. Once there, our team will diagnose the device, repair if needed, then ship the fixed unit back to you. . I have returned 3 steam decks now. I'm about 75% sure it kicks in after the manufacturer's ends so it's like getting a 3 year warranty for $50. My deck arrived at the facility Tuesday morning 3/8. About a week-and-a-half ago, Valve opened up Steam Deck repair centers. You can get 8 hours of battery life on the steam deck now =) I get that currently with the standard battery by using the settings in the power menu. Steam Deck > General Discussions > Topic Details. should i just RMA this or is there anything I can do to fix it easily without breaking warranty? Showing 1 - 12 of 12 comments. Can Steam Deck be used as a PC controller? Yes, you can connect your Steam Deck to a PC via Remote Play and use it as a controller. tokyoaro. 4" HDR OLED screen, WIFI 6E, 512GB/1TB) Thread starter--R; Start date Nov 9, 2023;. After this timeframe it will last up to one week until it is delivered. Try to message Steam Support about it already as they will take plenty of time to start the RMA process. Second re-image and this time Steam Deck's own built in "reformat" function destroyed my MicroSD. Starts with 'FX', 'FW', or 'FV'. 3. It's been repackaged, everything seems great but as soon as I turn it on, the grinding noise. In some regions, you will also need to attach other documentation. Every time you take apart that silver sticker, it gets worse. I believe a portion of Steam Decks have faulty Wireless Cards. 76561198296098152 Aug 28, 2022 @ 1:54pm. It arrived under 2 weeks later. They then instantly sent me a RMA form which I boxed up and return time was stated as “as soon as it is. If you encounter an issue and need to send your Steam Deck for repair or replacement, devices will now go to one of our repair centers. Steam Deck OLED announced (Better battery life, 7. We'll see. Looking at the Steam Deck product. negafy 256GB - Q1 • 1 yr. My Deck came with a thin crack in the base of the left joystick. All trademarks are property of their respective owners in the US and other countries. Make sure the white LED is on. #2. my advice for anyone reading this. 5/23 - FedEx delivered the RMA to Valve. Am I screwed with my deck? : r/SteamDeck - Reddit. One in 1000 neediing an RMA is an acceptable. 1. Repairs for issues covered by warranty are free of charge. You will receive instructions about how to conduct your return once the replacement or repair process has been initiated. how to RMA? My Steam Deck has a broken GPU (artifacting all over the screen) and I want a replacement unit and I see all you guys talking about an RMA but how do I start this process? What I have done up until now is that I've sent a general Steam. Choose Battery storage mode, and confirm. TekSone 512GB - Q4 • 8 mo. To put it to sleep or wake it up, I had to press the button 10-20 times. Press Steam button. Select Battery storage mode. List of troubleshooting. Those RMA'ing Decks have see around the same turn around times. Here open the "documents" folder. If you're prepared for the worst case scenario the only surprises you can get are positive ones. As a 2-time RMA'er on the east coast, that's been my experience at least 🙃I believe a portion of Steam Decks have faulty Wireless Cards. Backstory: I love my deck. 6. I don't think that is true. Yes, but according to some you need the original transaction number. sure if you rebuy, you go back to the end and wait another year. 30/03 -> Valve sent me a new Steam Deck. Tech Support. Such as with monitors, it can differ slightly from others of the same model. Soldering pads are already pr-tinned, so all you need to do is to touch cable end to soldering pad and later touch it by hot soldering iron. darth miike Apr 30, 2022 @ 12:22pm. Yeah, you can't RMA if you "don't like the color" of the Deck at all. 3/5 RMA created 3/7 Shipped 3/10 delivered. Even my Nintendo joycon drift RMA fix was done with a quick turnaround of a couple of days (not counting shipping). So. And just like its. Below is my timeline from when I initiated contact with support to when I received it. sure if you rebuy, you go back to the end and wait another year. Time before freeze is totally random, running from a few minutes to a few hours. If your deck turns on automatically, unplug it and let it die a second time; It is important that the deck starts at 0% and stays turned off for step 4. [deleted]Folgen eines Widerrufs. If while the issue is happening you plug the official charger (or any charger), it'll get permanently stuck on that speed, requiring the battery storage fix. my Steam Deck stopped charging after connecting it to an USB Hub. It's doubtful steam will RMA as it was damaged by you . This is my RMA timeline: 23/03 -> I noticed my Deck B button is faulty so I opened a support ticket asking for RMA. Since this is not really an issue with Valve but with their RMA partner, talking to Steam support is like talking to a wall. 25 pm. 7. Edit: Going to add a TLDR timeline below, and keep it updated for anyone interested in RMA timings. Turn around time is good, anything from 1 week to 6 months. Here you can find the saved logfile. I ordered the 512 GB model Steam Deck with the "premium anti-glare etched glass". thoughtsofspeaking Jul 20, 2022 @ 10:53am. Joystick replacements are pretty easy, so you might do it yourself if you don't want to spend time in the RMA process. as long as it has battery, and as long as the theft doesnt remove it or isolates it, maybe you could recover it. I had a similar problem on my first 512GB Steam Deck that required it to be RMA'd for a 2nd time. They sent me back a brand new sealed device and they were very quick about it too. I still have no update and waiting for a new unit to be shipped to me. Nonetheless I sent it back. They didn't steal it. And now, I’m so happy to report. I know burn in takes extreme scenarios. ago. Steam Deck OLED model will be available in two storage configurations: 512GB and 1TB, which will cost $549 and $649, respectively. bobmorton Apr 11, 2022 @ 2:01am. Not sure if these parts are compatible or if there are better options. 1. The power button is great now as well, it's clicky instead of mushy. Everyone getting a Steam Deck will have roughly the same level of IPS glow. Steam Deck makes this high-pitched noise on any fan speed lev. my_lesbian_sister_gf 64GB - Q4 • 7 mo. ago. Select your issue to review troubleshooting information and contact Steam Support if necessary. put your RMA slip inside the steam deck box. If you have any other questions in the meantime, please let us know. 1280 x 800 HDR OLED display. Repairs for issues covered. The Steam Deck I purchased from my former co-worker had its touchpad stop working, In my case, I had to provide at least a transaction number or the steam username of the original buyer. Plugged it in, turned it on, tested all buttons and touch screen through the settings. But if you open up the Deck and the switches work when you press them. I still have no update and waiting for a new unit to be shipped to me. Unit arrived at warehouse (Netherlands) on April 4th. Make sure the white LED is on. Also happened when using the desktop side of the deck. The switch itself does not wobble when pressed due to the trigger bracket keeping it in place, thus preventing it from breaking the soldering in the long run. Sadly, when I got mine, I had a bunch. Such as with monitors, it can differ slightly from others of the same model. This is Lightspeed :-) #18. Wonderful, thank you. Yeah, I wasn't sure if I'd get a new Deck or mine repaired, but it looks like I'm getting mine back which I'm not upset about. My Deck has already been refused once by DHL (and returned to me), and according to the DHL guy at my town, he knows at least 4 other cases (pop ~90k). It's like any other product or store you have ever bought anywhere. Just as an update, steam have today shipped a replacement today (11/05/2022) So reported it on the 01/05/2022 Agreed to RMA on the 02/05/2022 I shipped on 03/05/2022 Steam received it on 06/05/2022 - DHL held item a few days as it needed customs clearance. Within the applicable time frame and process identified in the Hardware Refund Policy, you may request a refund for Steam hardware and accessories purchased via Steam. It's unfortunate because the Steam Deck really is a great device, but it's defect rate just seems way too high. If they do accept the RMA, they may ask you to ship it to a location where RMA is possible if it’s not available in your country, and you cover the. 2. However, the joysticks made a. All rights reserved. Eventually after trying all of their suggestions, my deck ended up in an infinite ite boot where the fans were going and the os never started. That doesn’t work, I guess RMA time. 5m cable. Rumble motors are in controllers like Xbox or playstation. I see many people having trouble with Wifi randomly shutting off oot of the box. Unit arrived at warehouse (Netherlands) on April 4th. Hello, I had to reach out to support because the haptic feedback on my Deck rattles. Also, I bought this Deck (256GB) second-hand. Customers in these regions can reserve the Steam Deck here: steamdeck. I'm waiting for Steam support reply, although I don't have much faith, honestly. . My original round 1 Steam Deck had to be RMA’d because of an issue with games freezing. Reply Dapper-Giraffe6444 •. iFixit plans to start offering Steam Deck replacement parts this summer, iFixit’s Kevin Purdy tells The Verge. Your Steam Deck should now power down into storage mode. Now they request very personal information like full phone number and address. #4 < > 4. Well, you no longer have to do it yourself as Valve have officially opened up some repair centers. I dropped off my package Tuesday, November 7th at 12pm. technically thats a faulty screen, anything thats not 100% is faulty. no, ive bought many things with 30 day return periods. Perform this BIOS drain 1-2 more times until the deck is so low on battery that it can no longer even make it all the way into the BIOS before dying. Unit arrived at warehouse (Netherlands) on April 4th. It reached the return center on August 5th and support said it had finished processing on August 9th. The right one vibrates nicely and click is "satisfying". It has been radio silence since it was picked up on the 3rd so for now I’ve got to give them the 5 - 7 business days 😪. I did a system reimage which seemed to help a little bit, the system didn't crash nearly as much as it did before, but it was still. 27/07-Steam deck crashed and refused to show anything other than a black screen. Faulty Steam Deck return nightmare with D. When I restarted my deck, the physical buttons and joysticks were not responsive on the steam menu. And what to do if you end up with a broken version of. Unit arrived at warehouse (Netherlands) on April 4th. or maybe glue a chain that you can link to a backpack or something. my Replacement Deck has arrived. Valve announced last Friday that the Steam Deck now has repair centers dedicated for servicing hardware and software issues that may arise with the device. ) Push and hold the motherboard from the bottom towards the power button. Steam initiated an RMA. • 2 yr.